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Ask A Nurse

Ask A Nurse

Ask A Nurse is a FREE live chat service to provide
parents with information and advice on
prenatal, postnatal and paediatric questions or concerns.

Chat with our in-house Registered Nurse now.

Getting Started...

  • It’s absolutely FREE!
  • Click on the Ask A Nurse Live Chat icon or the Chat Now button below
  • Provide your basic details
  • Select your nature of concern
  • Start chatting with our certified Nurse
  • Don’t forget to redeem your Free Goodie Bag!

Monday to Friday

9AM – 6PM

0 charge

FAQs

Ask A Nurse Chat is a free online chat service offered by Hatch+ where you can chat with a registered nurse to ask questions related to pre and postnatal issues and challenges e.g. pregnancy, breastfeeding, lactation, newborn care and more.

Yes, this service is currently free of charge.

Please be patient and bear with us if there are any delays in our response. We are fine tuning and improving as we progress.

You can access Ask A Nurse Chat service by visiting www.hatchplus.com.sg and clicking on the Ask A Nurse Live Chat icon. You will be required to provide your basic details and a short description of your enquiry.

Your questions will be answered by our qualified nurses who have had experience in midwifery, pre and postnatal care. They are certified and qualified to provide advice related to pre and postnatal care. 

Yes, the nurses who provide advice on the Ask A Nurse Chat service are typically registered nurses who have received formal training and certification in nursing. 

Yes, the Ask A Nurse Chat service is private and confidential. Your information and questions will be kept private, confidential and is subjected to the same privacy laws as any other consultation.

Unfortunately, at this time, we are not able to offer 24/7 service as we are still in the process of building our resources. However we are committed to providing you with the best service possible within our available hours of operation.

Our current operating hours are:

Mondays to Fridays, 9.00 am to 5.00pm excluding Public Holidays. 

You can ask questions related to pre and postnatal issues and/or challenges e.g. pregnancy, breastfeeding, lactation, labour and delivery, newborn care and more.

You can also ask about symptoms you are experiencing, concerns about medical or procedures and general advice on pre and postnatal care and recovery. 

No, the nurse on the Ask A Nurse Chat service cannot diagnose your condition and does not provide any medical advice. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. It is advisable to consult your doctor, OBGYN, medical professional whenever in doubt. You should not delay seeking help because of something you have read or enquired on Hatch+ or Ask A Nurse Chat service.

If you have an urgent medical concern, you should seek immediate medical attention by contacting your healthcare provider or going to the Accident & Emergency department, clinic or hospital.

The nurses can provide advice and recommendations, but they cannot diagnose or provide a treatment plan. It is important to follow up with your healthcare provider for any medical concerns or issues.

If you are experiencing a medical emergency, you should seek immediate medical attention by contacting your healthcare provider or going to the emergency room. The Ask A Nurse Chat service is not intended to replace emergency medical care.

No, the nurse on the Ask A Nurse chat service cannot diagnose your condition.

They can only provide information and advice based on the information you provide.